During the past few years there has been a quiet revolution in the travel sector as more and more organizations turn to bulk SMS to manage and share information. It is thought that around 80% of the travel industry use mobile messaging to communicate with customers, including big names such as for example Continental Airlines, Expedia, and Avis. From alerts on reduced fares, to 2-way messaging to book tickets or reserve rental cars, or to provide travel info updates, texts are changing the way that the travel industry interacts with consumers.
Meeting the challenges faced the travel industry
SMS gateway :By its very nature, the travel industry should be able to connect with customers on the run. Bulk SMS permits travel businesses to get important – and often time-sensitive information – with their customers and stakeholders quickly and cost-effectively. Although some of the challenges faced by the travel sector are beyond their control (such as for example fluctuating fuel costs and taxes) others factors such as for example falling passenger numbers and increased competition they can try to overcome themselves. These businesses can use bulk SMS to provide up-to-the-minute information on fares, routes and schedules. Or they use 2-way messaging to make it easier for consumers to book their flight, car, room or taxi.
Players within the travel sector are increasingly looking for ways to add value to their service in a cost-effective manner. Here using texts can pay real dividends as it enables businesses to reach a large number of consumers simultaneously. And, by texting containing relevant information to their customers in a timely manner, businesses can enhance their consumers’ travel encounters thereby assisting to cement customer loyalty. Mobile messaging can be handy at every stage of the consumer cycle, from purchasing to confirmation, together with customer support and feedback. And, let’s remember that SMS gets the highest response rate of any customer communication channel and that it just cost a few cents to send SMS messages to all over the world. Using SMS to interact with customers gives travel companies – both big and small – a key differentiator for his or her business by providing a low cost, quality value service. This makes mobile messaging a highly effective and affordable way to interact with customers, which is why many within the travel industry see it as an essential component of their business strategy.
Reducing wastage with HLR Lookup
Bulk SMS Nigeria :All businesses are keen to lessen costs and improve productivity. For the travel industry that is especially important as its margins could be afflicted by fluctuating oil prices, the weather and natural disasters. One highly efficient way to lessen costs and wastage with bulk SMS is by using HLR lookup. And allowing businesses to verify the mobile numbers before sending their text messages, HLR Lookup also allows them to determine if the receiver is abroad. This is an important consideration as it allows them to make sure that they are sending relevant information at the proper time and it offers them the option in order to avoid unexpected higher fees, by deciding on less cost route. Through the use of HLR Lookup businesses within the travel sector can protect their important thing and still add value to their service, providing an improved overall customer experience.
Through mobile messaging travel businesses could make the almost all of the mobile communication channel to attract, interact and inform their customers. The low cost and high response rates of SMS, in conjunction with its ability to improve operational efficiencies and reach consumers on the road make it an all natural communication channel for the travel industry.
Find more details on SMS Promotion site