During the past few years there’s been a quiet revolution in the travelling sector as more and more companies turn to bulk SMS to control and share information. It is thought that around 80% of the travel industry use mobile messaging to communicate with customers, including big names such as for example Continental Airlines, Expedia, and Avis. From alerts on reduced fares, to 2-way messaging to book tickets or reserve rental cars, or even to provide travel info updates, texts are changing just how that the travel market interacts with consumers.
Meeting the challenges faced the travel industry
SMS API :By its very nature, the travel industry should be able to hook up with customers on the run. Bulk SMS enables travel firms to get important – and frequently time-sensitive information – with their customers and stakeholders quickly and cost-effectively. Although some of the challenges faced by the travel sector are beyond their control (such as fluctuating fuel prices and taxes) others factors such as falling passenger numbers and increased competition they can try to overcome themselves. These businesses can use bulk SMS to supply up-to-the-minute information on fares, routes and schedules. Or they use 2-way messaging to create it easier for consumers to book their flight, car, room or taxi.
Players within the travel sector are increasingly looking for ways to add value to their service in a cost-effective manner. Here using text messages pays real dividends as it enables businesses to attain thousands of consumers simultaneously. And, by texting containing relevant information to their customers in a timely manner, businesses can enhance their consumers’ travel activities thereby helping to cement customer loyalty. Mobile messaging can be useful at every stage of the buyer cycle, from purchasing to confirmation, in addition to customer care and feedback. And, let’s not forget that SMS gets the highest response rate of any customer communication channel and that it just cost a few cents to send SMS messages to all over the world. Using SMS to interact with customers gives travel agents – both big and small – an integral differentiator for his or her business by providing a low cost, high value service. This makes mobile messaging a highly effective and affordable way to connect to customers, which explains why many within the travel industry see it as a key component of their business strategy.
Reducing wastage with HLR Lookup
Cheapest Bulk SMS site in Nigeria :All companies are keen to reduce costs and improve productivity. For the travel industry that is especially important as its margins could be affected by fluctuating oil prices, the elements and natural disasters. One highly efficient way to lessen costs and wastage with bulk SMS is by using HLR lookup. Along with allowing businesses to verify the mobile numbers before sending their text messages, HLR Lookup also allows them to determine if the receiver is abroad. That is an important consideration since it allows them to ensure that they are sending relevant information at the proper time and it offers them the option in order to avoid unexpected higher fees, by opting for a lower cost route. By using HLR Lookup businesses within the travel sector can protect their bottom line but still add value with their service, providing a better overall customer experience.
Through mobile messaging travel businesses can make the almost all of the mobile communication channel to attract, interact and inform their customers. The reduced cost and high response rates of SMS, in conjunction with its capability to improve operational efficiencies and reach consumers on the move make it a natural communication channel for the travel industry.
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